Faq
Ramada is a global hotel chain with a strong focus on customer satisfaction. To ensure that guests have a smooth and enjoyable stay, Ramada has a comprehensive FAQ section on its website. This section covers a wide range of topics, from reservations to rewards programs. Let’s take a closer look at some of the most important subheadings in the Ramada FAQ.
Reservations:
One of the most important subheadings in the Ramada FAQ is reservations. Here, guests can find answers to common questions about the reservation process, including how to make a reservation, payment options, and cancellation policies. Ramada also offers a Best Rate Guarantee, and guests can learn how to claim the guarantee if they find a lower rate elsewhere
Rooms and Amenities:
The Rooms and Amenities subheading covers all the essential information guests need to know about the rooms at Ramada. This includes the different room types available, the amenities included in each room, and the hotel’s overall facilities. Guests can also find information about Ramada’s breakfast options, fitness centers, and swimming pools.
Rewards and Loyalty Programs:
Ramada offers a rewards and loyalty program called Wyndham Rewards. This subheading covers everything guests need to know about the program, including how to earn and redeem points, program benefits, and how to join. Guests can also find information about the different tiers of the program and the rewards available at each level
Groups and Events:
If you’re planning a group event at Ramada, this subheading is an essential resource. Here, you can find answers to questions about group bookings, event planning, and catering options. Guests can also learn about the different types of meeting spaces available and the amenities provided for business travelers.
General Hotel Information:
The General Hotel Information subheading covers a range of other topics that don’t fit into the other categories. Here, guests can find information about the hotel’s policies and procedures, such as check-in and check-out times, pet policies, and smoking policies. Guests can also find information about the hotel’s location and nearby attractions.
GENERAL HOTEL INFORMATION
How do I request an early check-in or late check-out with the hotel?
Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by the hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.
What is your policy regarding cancellations?
If your travel plans change, you can cancel or modify your reservation in accordance with the hotel’s cancellation policy as stated during the reservation process. For more details, please consult our Policy page.
Do you charge for cancellations?
The hotel room cancellation charges depends on your selected hotel type, room, time of stay (off-season, peak season) and the time of cancellation. Please check your hotel’s booking policy on the booking page to know more.
Will I be charged for extra guests occupying my room?
Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.
Is there a minimum age requirement to reserve a hotel room?
Although individual hotel policies may vary, most hotels have a minimum age requirement of 21 years old. Please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found in your confirmation email or on the respective hotel information page.
Will the hotel hold my room if I’m checking in late?
Since you have a confirmed hotel reservation, the hotel will hold your room until the evening of your scheduled arrival date.
Where can we park our vehicle?
We have a large parking area which can fit any type of vehicle. Buses and trailer trucks can park safely behind the hotel.
Is Smoking Allowed at the Hotel?
No. Our hotel is a 100% non-smoking establishment. We want to offer our customers a healthy environment. As per the latest anti-smoking law, smoking is prohibited within a 9-metre radius of every door and window of the establishment. Failing to cooperate will result in a severe fine. Thank you for your cooperation.
RESERVATIONS
I'm having trouble making an online reservation. Is there a toll-free number I can call for help?
In case any issues arise during the reservation process, please call the regional help desk.
Can I reserve more than one room at a time when I book online?
Yes, you can book up to nine rooms at a time. If you want more then contact us our help desk.
Which online payment methods do you offer?
All types of payment are accepted such as UPI, (PhonePe, GPay, PayTM, BharatPay), Credit card/ Debit Card, Wallet, and Internet Banking.
Why did I not receive a booking confirmation?
In very rare cases, it may happen that you do not receive a booking confirmation due to technical issues, although you preceded the booking until the end and the amount has been reserved on your credit card. In this case, please contact our service centre or the hotel, which can re-send your confirmation.
At what time is my room ready for check-in?
Check-in/out times may vary depending on reservation. Please review the corresponding terms & conditions.
Can I cancel or change a reservation once it has been made?
Yes. If your travel plans change, you can cancel or modify your reservation in accordance with the Ramada cancellation policy as stated during the reservation process.
How do I know that my reservation is cancelled?
When your reservation is cancelled, you will get cancellation confirmation from us. If you don’t hear back from us in 30 minutes, please get in touch with us by some other means (call, e-mail).